Refund policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us,

Lille Toni

Hennebergstrasse 1

38102 Brunswick

e-mail: info@lilletoni.com

by means of a clear declaration (e.g. a letter sent by mail or an e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form for this purpose.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for the inspection of the condition, properties and functioning of the goods.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back).

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To [here the name, address and, if applicable, the fax number and e-mail address of the entrepreneur is to be inserted by the entrepreneur]:

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I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*)/received on (*)

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Name of the consumer(s)

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Address of consumer(s)

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Signature of the consumer(s) (only in case of notification on paper)

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Date

(*) Delete where not applicable.

End of the instructions

We point out that we are not obliged to take back obviously used goods. We would also like to point out that you can claim compensation for any damage to the goods caused by you.